Tier 3 Engineer
Shift Ahead Technologies Pvt. Ltd.
Pune District, Maharashtra, India6h agovia LinkedIn
About the Role
Shift Ahead is seeking a Tier III Engineer for an advanced technical role within the Client Services department.
Key Responsibilities
- Resolve complex data, VoIP, and managed services issues.
- Handle escalated customer calls requiring in-depth technical expertise.
- Analyze, troubleshoot, and resolve technical issues related to repairs, installations, and connectivity.
- Provide remote troubleshooting of customer equipment.
- Provide guidance and education to customers.
- Achieve first-call resolution whenever possible.
Requirements & Tech Stack
- Knowledgeable in reading and fully understanding SIP messaging and call PCAPs to diagnose and resolve VoIP-related issues.
- Skills in:
- Modems/Routers
- PBX systems
- Hosted/VoIP phones
- Troubleshooting of VoIP networks from customer endpoints to SBCs and soft switches.
- Excellent English speaking and writing skills.