Travel Support Executive

Designation: Travel Support Executive (International Process)

Location: Sector 30, Gurugram (Work From Office)

CTC: Up to 32,000 (28K in-hand)

Working Days: 5 days a week

Shifts: Rotational shifts and week-offs

Transport: Free both-side cab facility / Travel Allowance

Joining: Immediate

Role Overview

We are looking for candidates with experience in the international travel process to manage travel-related queries and booking operations. The ideal candidate should have good communication skills, knowledge of travel operations, and the ability to handle customer requests efficiently while maintaining service quality.

Key Responsibilities

• Handle travel-related queries, booking requests, cancellations, and amendments.
• Assist customers with itinerary changes and reservation-related concerns.
• Coordinate with airlines, hotels, travel partners, and service providers to resolve booking issues.
• Manage customer requests through voice and non-voice channels, as required by the process.
• Maintain accurate booking information and update records in the system.
• Ensure timely resolution of customer queries while following process guidelines.
• Deliver a positive customer experience through effective communication and problem-solving.

Requirements & Tech Stack

• Minimum 6 months of experience in the international travel process.
• Good English communication skills.
• Knowledge of travel bookings, cancellations, amendments, and reservation management.
• Strong customer-handling and problem-solving skills.
• Ability to work in rotational shifts and week-offs.

Qualifications

• Graduate / Undergraduate candidates can apply.
• Immediate joiners preferred.

Interview Process: HR Round → Operations Round