HR Service Delivery Associate

About the Role

The Talent Acquisition Recruitment Administrator is responsible for providing administrative and coordination support across the recruitment lifecycle. The role focuses on interview scheduling, candidate communication, documentation management, system updates, and reporting support to ensure smooth and timely recruitment operations. The role operates within established recruitment and RPO frameworks and supports recruiters, sourcers, and hiring managers by ensuring data accuracy, process adherence, and a consistent candidate experience.

Key Responsibilities

• Support the talent acquisition team in APAC recruitment administration.
• Assist in the end-to-end recruitment process, ensuring smooth coordination, compliance, and timely communication with candidates and internal stakeholders.
• Support recruiters in scheduling interviews across multiple time zones.
• Maintain and update Applicant Tracking Systems (ATS) with candidate information.
• Coordinate background checks, drug tests, and onboarding documentation.
• Communicate with candidates regarding interview logistics, feedback, and next steps.
• Prepare and send offer letters and other employment-related documents.
• Ensure compliance with US labor laws and internal hiring policies.
• Generate recruitment reports and dashboards as needed.
• Assist in job postings on various job boards and social media platforms.
• Liaise with hiring managers to ensure timely feedback and process updates.

Requirements & Tech Stack

• Skill required: Talent Acquisition - Workday Recruiting
• Working knowledge of Applicant Tracking Systems (ATS), Smart Recruiter, and recruitment trackers.
• Proficiency in MS Office Excel, Word, and PowerPoint for tracking, reporting, and documentation.

Qualifications

• Educational Qualification: Any Graduate.
• Relevant years in Talent Acquisition administration or recruitment support roles, including:
• Interview scheduling and coordination.
• Candidate communication and follow-ups.
• ATS data entry, maintenance, and reporting support.
• Offer documentation and recruitment administration activities.
• Adherence to recruitment processes and compliance requirements.
• Strong verbal and written communication skills, including sentence mastery, vocabulary, fluency, and pronunciation.
• Customer service orientation with the ability to engage candidates professionally and courteously.
• Strong email writing skills with clear, professional, and structured communication.
• Attention to detail and high data accuracy.
• Time management, prioritization, and coordination skills.
• Ability to work collaboratively with recruiters, sourcers, and hiring managers.
• Understanding of recruitment processes and administrative best practices.
• Must be flexible with respect to shift timings.