Medical Assistant I, Endocrine
Brigham and Women's Hospital
About the Role
This role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.
Key Responsibilities
- Interview patients to obtain medical information and measure their vital signs, weight, and height.
- Show patients to examination rooms and prepare necessary equipment for healthcare providers.
- Record patients' medical history, vital statistics, or information such as test results in medical records.
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
- Act as a liaison with other departments and advocate for patients with a positive customer service approach.
- Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean and supplies stocked.
- Clean and sterilize instruments and dispose of contaminated supplies.
Requirements & Tech Stack
- High School Diploma or Equivalent required.
- Basic Life Support [BLS Certification] - preferred.
- Certified Medical Assistant - preferred.
- Direct MA experience or medical field work: 0-1 year preferred.
- Electronic health record (EHR) systems.
- Medical office software.
Qualifications
- Strong interpersonal and communication skills.
- Ability to prioritize tasks in complex and busy environments.
- Accuracy and attention to detail.
- Ability to comply with all local, state, and federal privacy and confidentiality rules and regulations.
- Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens.
- Comprehensive knowledge of medical terminology, procedures, and protocols.
- Proficiency in electronic health record (EHR) systems and medical office software.
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Managing one's own time and the time of others.
Physical Requirements:
- Standing: Frequently (34-66%)
- Walking: Frequently (34-66%)
- Sitting: Occasionally (3-33%)
- Lifting: Frequently (34-66%) 35lbs+ (w/assisted device)
- Carrying: Frequently (34-66%) 20lbs - 35lbs
- Pushing: Occasionally (3-33%)
- Pulling: Occasionally (3-33%)
- Climbing: Rarely (Less than 2%)
- Balancing: Frequently (34-66%)
- Stooping: Occasionally (3-33%)
- Kneeling: Occasionally (3-33%)
- Crouching: Occasionally (3-33%)
- Crawling: Rarely (Less than 2%)
- Reaching: Frequently (34-66%)
- Gross Manipulation (Handling): Frequently (34-66%)
- Fine Manipulation (Fingering): Frequently (34-66%)
- Feeling: Constantly (67-100%)
- Foot Use: Rarely (Less than 2%)
- Vision - Far: Constantly (67-100%)
- Vision - Near: Constantly (67-100%)
- Talking: Constantly (67-100%)
- Hearing: Constantly (67-100%)
Work Location: 221 Longwood Avenue
Scheduled Weekly Hours: 40
Work Shift: Day