Retail Associate

Key Responsibilities

• Maximize sales in the retail store by assisting customers and satisfying their requests.
• Fill store-staffing requirements as needed.
• Accept payment for purchases.
• Presort and process donated goods.
• Perform day-to-day operational functions of the store, including:
• Running the register
• Verifying checks
• Stocking shelves, counters, and tables
• Hanging garments
• Sale of merchandise
• Rotation of goods
• Set up advertising signs and displays or arrange merchandise to attract customers and promote sales.
• Obtain merchandise requested by customers or receive merchandise selected by customers.
• Answer customer questions concerning location, price, and use of merchandise.
• Provide customers and donors with excellent customer service.
• Perform clerk/cashiering duties and operate the cash register, including:
• Sales transactions
• Payments
• Refunds
• End-of-day register processing
• Wrap or bag merchandise for customers.
• Account for proper register balances and any unauthorized removal of merchandise.
• Maintain a clean and orderly work area and merchandise on the floor.
• Stock, straighten, and clean the sales floor, including textiles and hard lines.
• Stock storage areas and displays with new or transferred merchandise.
• Remove empty hangers and outdated merchandise according to the rotation schedule.
• Remove clothes from dressing rooms and re-hang if necessary.
• Answer the telephone and provide announcements over the store paging system as needed.
• Transport items to and from the sales floor.
• Support the agency safety program and contribute to customer and employee safety.
• Complete related assignments as needed to accomplish the retail and organization mission.

Qualifications

• High school diploma or equivalent.
• Possess good eyesight and color definition.
• Good interpersonal communication skills.
• Ability to quickly assess goods and determine appropriate routing.
• Functional reading and writing skills.
• Ability to work a flexible schedule, including nights and weekends.