Customer Support Executive
ProQ Equipment Private Limited
Pune Division, Maharashtra, India2h agovia LinkedIn
Job Title: Customer Support Executive
About the Role
The Customer Support Executive is a full-time, on-site role based in the Pune Division. The role involves responding to customer queries via phone, email, and online channels, ensuring timely and accurate information is provided. The company offers opportunities to work closely with customers and internal teams to support efficient equipment operations.
Key Responsibilities
- Respond to customer queries via phone, email, and online channels.
- Log and track support tickets.
- Coordinate with technical teams to resolve issues.
- Follow up with customers to confirm resolution and satisfaction.
- Assist with product-related guidance.
- Provide basic troubleshooting.
- Escalate complex cases to technical support.
- Maintain customer records.
- Prepare simple reports on recurring issues.
- Contribute feedback for service improvements.
Requirements & Tech Stack
- Customer-facing skills, including Customer Support, Customer Service, and Customer Satisfaction.
- Experience providing Online Support through email, chat, or ticketing systems.
- Basic Technical Support skills, with the ability to understand product features and guide customers through simple troubleshooting steps.
- Clear and professional communication skills in English and local languages, both verbal and written.
- Ability to manage multiple queries simultaneously, prioritize tasks, and maintain accurate records.
- Comfort working on-site in Pune Division.
- Proficiency with common office software and customer support tools.
- Prior experience in equipment or industrial products is an advantage.
Qualifications
- Diploma or bachelor’s degree in any discipline is preferred.
- A customer-focused mindset.
- Willingness to learn.