Patient Services Associate I

About the Role

As a Patient Services Associate, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations.

Key Responsibilities

• Manage phone customer service.
• Distribute communications.
• Handle patient information (demographics, insurance verification, appointment scheduling).
• Process referrals, authorizations, and pre-registrations.
• Perform other clerical tasks.
• Adapt to clinic needs.
• Responsibly handle sensitive data.
• Consistently demonstrate customer service expectations.
• Use scripted closing at every interaction: "Is there anything else I can do for you" (over the phone and as patients leave the clinic).
• Engage in professional business-related conversations in patient areas and avoid personal conversations where patients may hear them.
• Keep patients informed about appointment delays and offer solutions every 10 minutes.
• Consistently demonstrate competence as outlined in the job description.
• Meet or exceed telephone performance expectations by answering within 3 rings and keeping abandonment rates below 5%.

Requirements & Tech Stack

• Prior customer-related service experience.
• Experience with multi-line phones.
• System proficiency.
• Exceptional communication.
• Meticulous attention to detail.
• Strong organizational skills.
• Proactive service.
• Adaptability.

Qualifications

• Six (6) months' experience in an outpatient setting as a Medical Office Receptionist OR
• Equivalent amount of experience in a high-volume customer service role in another industry/environment.

Pay Range: $25.00 - $31.77 /hour