Customer Innovation & Transformation Intern
Integrated DNA Technologies
About the Role
The Customer Innovation & Transformation (CI&T) Intern will support strategic initiatives that improve customer experience, commercial effectiveness, and business processes across IDT. This role offers exposure to cross-functional teams, continuous improvement methodologies, customer-focused innovation, and digital transformation projects. The successful intern will complete a strategic project and present recommendations to business leaders while gaining practical exposure to customer experience, commercial excellence, and business transformation. This position reports to the Director, Customer Innovation & Transformation and is part of the Customer Innovation & Transformation (CI&T) Team located in Coralville, Iowa.
Key Responsibilities
- Support commercial excellence and business transformation initiatives across IDT.
- Conduct data analysis and process mapping to identify opportunities for improvement.
- Participate in customer journey mapping and continuous improvement activities.
- Collaborate cross-functionally with commercial, operations, and digital functions.
- Deliver project findings and recommendations to leadership.
Requirements & Tech Stack
- Currently pursuing a Bachelor's Degree in Business Administration, Data Analytics, Information Systems, Systems Engineering, Marketing, or a related field.
- Completed coursework in at least one of the following areas: data analytics, statistics, process improvement, project management, or customer experience.
- Demonstrated analytical experience through coursework, internships, research projects, or student leadership activities.
- Demonstrated written and verbal communication skills through presentations, coursework, leadership roles, or project participation.
- Proficiency in Microsoft Excel (e.g., pivot tables, data analysis, charting) and Microsoft PowerPoint.
Additional Experience (a plus)
- Process improvement, Lean, Six Sigma, or continuous improvement methodologies.
- Data visualization tools such as Power BI, Power Apps/Power Automate.
- AI, automation, customer experience, or business transformation projects.
Hourly rate: $28.00/hr.