Shop Service Technician 1

About the Role

This is an entry-level mechanic position focused on performing basic inspections, diagnoses, and repairs of diesel-powered heavy equipment and/or related equipment or components, following established procedures. The role involves working as part of a team to provide mechanical services that satisfy customer needs and achieve departmental goals. The incumbent relies on instructions and pre-established guidelines, working under immediate supervision.

Key Responsibilities

• Performs basic disassembles and assembles of machine components to manufacturer’s specifications using hand tools, pneumatic tools, and specialized tooling.
• Assists in the rebuilding, repairing, reconditioning, and maintaining of equipment and components.
• Demonstrates good customer relations and support, communicating customer needs to shop management.
• Learns how to plan equipment and component repairs.
• Learns how to complete parts orders and identify parts for return.
• Maintains all equipment and work areas, keeping them in good, clean, and orderly condition.
• Completes all documents associated with repairs in a timely manner.
• Works safely at all times and adheres to all applicable safety policies.
• Complies with all company policies, procedures, and standards.
• Works overtime as required.
• Updates job knowledge by participating in educational opportunities, such as ProTech Technician Training Paths.
• Performs other duties as assigned.

Requirements & Tech Stack

• Basic mechanic hand and pneumatic tools (metric/standard) are required.
• Proficiency with current computer software, related hardware, and machine electronic systems.
• Ability to operate a conventional forklift and an overhead crane.
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair.
• Ability to read, write, and understand information.
• Ability to listen to and understand information and ideas presented through spoken words and sentences.
• Ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
• Ability to quickly and repeatedly operate the controls of a machine or a vehicle to exact positions.

Qualifications

• One or more years of diesel-powered heavy equipment repair experience is preferred.
• Ability and knowledge to read/use schematics and diagrams is preferred.
• High school diploma or equivalent is preferred.
• Graduation from a diesel technology program is preferred.
• General knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Knowledge of heavy equipment machines such as dozers, excavators, motor graders, and other dirt moving equipment is preferred.
• Quality control analysis skills.
• Operation and control skills.
• Equipment selection skills.
• Ability to model company's mission and core business values.
• Ability to collaborate with key internal/external resources.
• Ability to participate in ongoing self-development.
• Ability to model, promote, reinforce, and reward the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes.

Physical Requirements

• Ability to move objects and use abdominal and lower back muscles to provide support over time without fatigue.
• Frequently moves materials or equipment weighing up to 50 pounds.
• Constant movement and use of limbs, requiring good manual dexterity, coordination, and stamina.
• Ability to ascend/descend with gradual or continuous progress by oneself, using both hands and feet, and climb ladders and/or equipment.
• Ability to maneuver safely and work underneath equipment.
• Ability to react to visual, auditory, and other signals, including alarms and instructions.
• Required to visually inspect work.

Work Environment

• Regularly works indoors around moving mechanical parts.
• May be exposed to weather extremes when working outside (inclement weather, heat, cold, and humidity).
• Noise level may be loud at times.
• Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high speed rotating equipment.
• Requires wearing common protective or safety equipment.
• Required to perform work in cramped spaces and/or high places.