Client Support Specialist

About the Role

We are seeking a highly motivated and technically skilled Customer Support Specialist to join our team. You will serve as a vital point of contact for our partners and merchant clients, providing exceptional support related to payment processing systems.

Key Responsibilities

• Assist merchants and partners independently with payment-related inquiries, including transaction processing, authorizations, batching, settlement, and deposits.
• Configure and support various payment solutions such as payment terminals, online payment methods, and integrations.
• Provide professional customer service through phone, email, and chat communications.
• Collaborate with internal teams to investigate, escalate, and resolve complex technical issues.
• Develop a comprehensive understanding of company processes and departmental functions to better support client needs.
• Demonstrate initiative, proactive problem-solving, and the ability to work independently within a team environment.
• Perform additional duties as assigned by management to support operational goals.

Requirements & Tech Stack

• Proficiency in Microsoft Word and Excel.
• Strong technical aptitude and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to build strong relationships with clients and internal teams.
• Detail-oriented with excellent multitasking capabilities.
• Demonstrated initiative and problem-solving skills.

Qualifications

• Minimum of 6 months relevant experience in payment processing or customer support roles.
• High School Degree required; college degree preferred.
• Spanish speaking skills are preferred but not mandatory.