Customer Service & Operations Analyst

About the Role

Join us as a Customer Service & Operations Analyst in Anti-Money Laundering. This role is offered at a senior analyst level.

Key Responsibilities

• Working with a supportive and collaborative team, you’ll be helping with anti-money laundering (AML) activities.
• Investigating queries, supporting business processes and procedures, and understanding the needs of customers and the business.
• Responding to customer queries.
• Processing, authorising, and investigating transactions.
• Accurately collecting all the information needed to perform tasks on time and to a high standard.
• Supporting with process training and knowledge sharing across your team.
• Accurately investigating queries, raising with relevant parties, and escalating where needed.
• Ensuring processing is performed accurately and within an agreed turn-around time.
• Participating in initiatives that help improve customer service, processes, and procedures.
• Reviewing processing errors and customer complaints to help identify trends and training needs.

Requirements & Tech Stack

• Knowledge and experience of working with AML processes and procedures.
• Awareness of up to date trends, policies, and regulations in AML.
• Ability to work accurately, to deadlines, and with high levels of attention to detail.
• Understanding of the financial services industry and our customers.
• Knowledge of our products, processes, and banking systems.
• Good written and spoken communication skills.