Customer Relationship Executive

SREE KRISHNA AUTOMOTIVES HYDERABAD PRIVATE LIMITED

About the Role

This is a full-time, on-site role based in Hyderabad. The Customer Relationship Executive is responsible for managing day-to-day customer interactions, addressing inquiries, and ensuring prompt resolution of issues to support high levels of customer satisfaction.

Key Responsibilities

• Managing day-to-day customer interactions.
• Addressing customer inquiries.
• Ensuring prompt resolution of issues.
• Maintaining strong business relationships with existing clients.
• Following up on services delivered.
• Coordinating with internal teams to meet customer requirements.
• Documenting customer feedback.
• Preparing basic reports.
• Supporting initiatives aimed at improving service quality and client retention.
• Regular communication via phone, email, and in-person meetings.
• Adherence to company policies and service standards.

Requirements & Tech Stack

• Proficiency in common office software.
• Ability to learn customer management tools.

Qualifications

• Strong customer service and customer satisfaction skills, with the ability to handle queries and concerns professionally.
• Experience in business relationship management and client relations, focusing on building and maintaining long-term partnerships.
• Excellent communication skills, including clear verbal and written communication and active listening.
• Basic knowledge of the machinery or automotive sector is an advantage.
• Proven ability to work on-site, collaborate with cross-functional teams, and manage multiple customer accounts.
• Good organizational and time management skills, with attention to detail in documentation and follow-up.
• Relevant diploma or bachelor’s degree in business, commerce, communications, or a related field preferred.