Medical Assistant Internal Medicine

About the Role

A Medical Assistant at Intermountain Health provides care to patients in an ambulatory clinic setting, assisting with both acute and chronic needs. This role involves clear communication with patients through various modalities, including telephone and in-person interactions. The position is full-time, 40 hours per week, with clinic hours Monday-Friday, 6:00 am-6:00 pm. Medical Assistants work four 10-hour shifts per week, with one day off during the week.

Key Responsibilities

• Providing Patient Care: Assisting the provider by gathering information relevant to the patient’s visit and condition under the direction of the Clinician.
• Effective Communication: Clearly communicating with patients through telephone and in-person interactions.
• Team Collaboration: Working with cross-functional teams to collaborate on patient care, requiring attention to detail and follow-through.

Requirements & Tech Stack

• Proof of completion of a Medical Assistant program OR at least one year of Medical Assistant work experience OR current active and in-good-standing RN/LPN license to practice nursing in the state of Utah.
• Current Basic Life Support Certification (BLS) for healthcare providers (must be obtained prior to start date).
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively to deliver the highest level of customer/patient satisfaction.
• Ability to protect patient privacy, confidentiality, and Protected Health Information (PHI).

Utah Only Note: If certified with less than one year of MA experience, caregivers may attend a yearlong MA residency program.

Preferred Qualifications

• Experience in an outpatient clinic or other healthcare setting.
• Computer literacy in using electronic medical records (EMR) systems and other relevant software.
• Current national MA certification from one of the following: Registered Medical Assistant (RMA) of AMT, National Certified Medical Assistant (NCMA), Certified Clinical Medical Assistant (CCMA), or Certified Medical Assistant (CMA) of the AAMA.

Physical Requirements

• Ability to see and read information, labels, assess patient needs, operate monitors, and identify equipment/supplies.
• Ability to verbally communicate and hear/understand spoken information, alarms, needs, and issues quickly and accurately, especially during emergencies.
• Manual dexterity of hands and fingers for manipulating delicate equipment with precision, including frequent computer use and typing.
• Ability to lift, use full range of movement for patient transfers, and bend to retrieve, lift, and carry supplies and equipment (up to and including heavy items).
• Ability to walk and assist with transporting/ambulating patients and obtaining/distributing supplies and equipment, including pushing/pulling gurneys and portable equipment.
• May be expected to stand in a stationary position for extended periods.