Sales Associate (Full-Time)

Position Summary

The Full-Time Associate is responsible for assisting the store management team with daily store operational functions, including providing excellent customer service, driving sales, merchandising, and handling other responsibilities as assigned by management.

Key Responsibilities

• Builds customer relationships by demonstrating a strong sense of customer service, assisting all customers in a professional, courteous, reliable, attentive, honest, and responsive manner.
• Identifies customer needs and provides knowledgeable assistance to help customers select products that meet their needs.
• Displays basic fashion and trend knowledge and sells appropriate merchandise while maintaining DTLR standards and building relationships.
• Assists with shipments, merchandising, restocking, and pricing.
• Maintains and presents a positive, enthusiastic attitude toward the job and company.
• Complies with and enforces all company policies.
• Embraces service training and product programs.
• Assists Store Manager with monitoring and identifying issues relevant to loss or inconsistencies in the store to ensure the store achieves successful goals of shrink at or below company plan.
• Monitors and controls all aspects of operational compliance, safety, and business standards.
• Supports the training of all employees in suggested selling and merchandising techniques.
• Actively seeks to minimize shrinkage of inventory by protecting the store against shoplifting and internal theft, and follows loss prevention policies and security procedures.
• Enforces and follows proper point of sale procedures, balances all money taken in during assignment, and works with store management to investigate discrepancies.
• Keeps management informed of important developments, potential problems, and related information necessary for effective management.
• Helps maintain a neat and orderly sales environment.
• Performs other duties as may be assigned.

Requirements & Tech Stack

• Retail or customer service experience is preferred, but not necessary.
• High school diploma or equivalent preferred.
• Excellent command of the English language to effectively communicate with management, customers, and other employees.
• Demonstrated leadership and the ability to work under minimum supervision.
• Open availability and flexibility to meet customer demand and the needs of the business.
• Basic fashion and style trend knowledge and desire to work with customers in a retail setting.
• Proven track record in building and working as part of a team, demonstrated ability to handle responsibility.
• Understanding of the needs of the street lifestyle customer.
• Willingness to work in multiple stores in the assigned district.

Physical Requirements

• Ability to stand for extended periods of time.
• Ability to lift, carry, push/pull up to 50 lbs.
• Ability to work extended hours during critical project phases.
• Ability to work in a fast-paced, dynamic environment with flexibility.
• Must have reliable transportation.