Member Services Associate
PURE Insurance
Charleston, SC0–2 yrs4h agovia LinkedIn
About the Role
- Location: Charleston, SC
- Start Date: 11/30/2026
- Time Type: Full-Time; Hybrid In-Office 3 days/Remote 2 days
Key Responsibilities
- Quickly respond to member inquiries via phone, email, text, and live chat.
- Provide support for billing inquiries, policy changes, renewal inquiries, and the online portal with ease and accuracy.
Requirements & Tech Stack
- Proficiency with computers.
- Ability to switch between multiple applications.
- Strong skills in remembering details, prioritizing competing tasks, and thinking critically to solve problems.
- Clear communication skills, both over the phone and in writing.
- Integrity.
Shift Expectations
- Shift Days: Monday-Saturday (5 days per week).
- Shift Times (EST/MST): Various shifts between 8am-7:30pm.
- Standard schedule: Monday-Friday, with up to 8 Saturdays per year.
- Includes up to 3 company holidays per year (excluding Thanksgiving and Christmas).
Compensation & Benefits
- Starting Salary: $53,000.
- Eligibility for overtime pay after onboarding.
- Monthly $500 Exceptional Performance bonus (uncapped).
- Regular salary increase considerations every six months.
- Comprehensive paid onboarding program.
- Home office equipment provided for remote work.
- $100 monthly commuter support for those working in-office 3+ days per week.
About PURE Insurance
- Member-owned property and casualty insurer.
- Focus on financially successful families.
- Driven by a purpose of doing what is right for members.
- Provides exceptional service, hospitality, and care.
- Partners with members to prevent losses.
- Creates smart insurance solutions at fair prices.
- Mission: To create a membership experience so compelling that members never want to leave.
What We Value
- Aim to bring your best every day.
- Be a student and a teacher; share knowledge and be willing to learn.
- Get comfortable being uncomfortable; face tough moments with a positive, solutions-oriented mindset.
- Be a culture builder; foster a positive culture based on care, respect, and openness to diverse perspectives.
Culture of Development
- Regularly scheduled 1x1 meetings with managers.
- Emphasis on feedback as a gift.
- Investment in employees' professional and personal development.
- Internal promotion opportunities for new career roles.