Community Executive
Impresario Handmade Restaurants
Mumbai, Maharashtra, India4h agovia LinkedIn
About the Role
The Community Executive is a full-time, on-site role based in Mumbai. The primary responsibility is to strengthen the connection between guests, local communities, and Impresario’s brands by managing day-to-day community engagement across outlets.
Key Responsibilities
- Host and coordinate events.
- Handle collaborations with local partners.
- Support brand activations.
- Interact with guests to gather feedback, nurture loyalty, and encourage repeat visits through thoughtful communication and outreach.
- Work closely with operations, marketing, and social media teams to ensure consistent brand representation and to support campaigns and promotions at the store level.
- Track engagement metrics.
- Identify opportunities for community-driven initiatives.
- Contribute ideas to enhance the overall guest experience.
Requirements & Tech Stack
None explicitly stated.
Qualifications
- Community engagement and relationship-building skills, with the ability to interact confidently and respectfully with diverse guests and partners.
- Strong communication skills, including clear verbal and written communication, active listening, and a professional yet approachable manner.
- Experience in event coordination or on-ground activations, including planning, organizing, and supporting small and mid-scale community events.
- Basic understanding of brand and marketing concepts, with the ability to support local promotions and collaborate with marketing and social media teams.
- Organizational and time-management skills to handle multiple initiatives, track activities, and meet deadlines in a fast-paced hospitality environment.
- Prior experience in hospitality, F&B, or customer-facing roles is preferred.
- Familiarity with Mumbai’s culture and local communities is an advantage.
- Comfort working on-site, including evenings, weekends, and holidays as needed, with a positive attitude and focus on guest experience.
- Relevant educational background in hospitality, communications, marketing, or a related field is beneficial.