Client Relations Specialist

About the Role

Join C.H. Robinson as an Associate Portfolio Executive in an accelerated training track to learn and build your customer portfolio, ensuring service delivery aligns with customer commitments. You will act as a brand ambassador, driving positive customer experiences and expanding your business portfolio. Upon completion of training, you will transition to a Portfolio Executive role. This position is a premier opportunity with abundant resources and development support, ideal for a long and successful career in the industry.

Key Responsibilities

• Customer Experience
• Drive the conversion of sales leads into active customers by establishing strong contacts, fostering relationships, and understanding customer needs to achieve high conversion rates.
• Proactively engage with customers, carriers, suppliers, and internal stakeholders to meet customer needs and growth targets.
• Respond promptly to customer inquiries and exceptions, managing conflict diplomatically.
• Identify automation opportunities to streamline processes and enhance operational efficiency.
• Reconnect with dormant customers, fostering relationships and stimulating demand.
• Execute pricing strategy using negotiation skills, market acumen, and knowledge of customer buying habits.
• Maintain a sense of urgency in addressing both teammates' and your own developing customer portfolios.
• Service Delivery & Business Development
• Generate additional business within teammates' portfolios, exceeding monthly volume and revenue targets and expanding portfolio size.
• Drive demand by engaging customers, fostering relationships, and capitalizing on business prospects.
• Identify growth potential within accounts, transitioning transactional engagements into committed partnerships.
• Stay updated on customer, industry, and market changes to pinpoint growth opportunities.
• Execute customer-facing operational tasks like quoting, load building, shipment activation, and handling order-level service escalations.
• Process Efficiency
• Adopt and apply new tools, technology, and processes to improve overall workflow.
• Utilize data and reporting to identify service improvement opportunities and expand wallet share.
• Partner with internal resources to ensure account processes and SOPs are complete and adhered to.
• Maintain a minimum portfolio size of existing customers by volume and revenue.
• Participate in daily or weekly team stand-ups for communication and alignment.
• Use technology to manage order statuses and initiate corrective measures during exceptions.
• Leverage Navisphere 2.0, with demonstrated ability to create customer and supplier logins and support adoption.
• Assist in the development of any SOPs required to manage customers' business effectively.

Requirements & Tech Stack

• Minimum 6 months Customer Engagement Experience (internal or external).
• Ability to travel up to 10%.
• Proficient in Microsoft Office Suite of Programs.
• Collaboration and influencing skills.
• Negotiation skills.
• Problem-solving skills.
• Attention to detail and accuracy.

Qualifications

• High School Diploma or GED.
• Preferred: Bachelor's Degree from an accredited college or university.
• Values a diverse and inclusive work environment.

Work Environment

• Engage with peers in-office four days a week, with one day of remote work.
• Full-time roles starting Spring/Summer 2027.

Compensation Range

$19.23 - $38.47