Delivery Station Customer Service Associate, SDS
Amazon
About The Role
As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in-station real-time, hands-on support to ensure our customers receive their packages on time, as promised.
Key Responsibilities
- Communicating with customers directly in-person, via phone, and email
- Empathizing with and prioritizing customer needs
- Upholding company values and respecting every customer
- Resolving issues and setting appropriate expectations with customers
- Clearly understanding and responding appropriately to customer issues
- Composing grammatically correct, concise, and accurate written responses to customer issues
- Approaching problems logically with good judgment to ensure the appropriate customer outcome
- Making quick and effective decisions on behalf of the customer
- Working a flexible Full-Time (40+ hours per week) schedule
Performing The Following Tasks, With Or Without Reasonable Accommodation
- Carry, lift, push and pull up to 49 pounds
- Frequently push, squat, bend, and reach
- Stand and walk during shifts lasting up to 12 hours
- Work in an environment where the noise level varies and can be loud
- Work in an environment where the temperature may vary and is not controlled
Requirements & Tech Stack
- High school or equivalent
- Experience in Customer Service
- Experience working with computers and Microsoft Office (including Outlook, Word, and Excel)
- Experience prioritizing and managing time effectively in dynamic environments
- Familiarity with multiple web browsers, data base searching, and instant messenger tools
Qualifications
- Bachelor's degree or equivalent (Preferred)
- Experience in understanding performance metrics and developing them (Preferred)
- Experience with written and verbal communication and presentation (Preferred)
- Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand (Preferred)