Customer Service Center Rep

BayCare Health System

About the Role

• This is an ENTRY LEVEL position.
• Location: Remote - MUST RESIDE IN THE STATE OF FLORIDA.
• Training: Requires a MANDATORY 2-week training based in Tampa and Clearwater. Must be able to attend.
• Status: Full Time
• Shift Hours: 8:00 AM - 5:00 PM
• Remote Work: Always (outside of mandatory training).
• Weekend Work: None
• On Call: No

Key Responsibilities

• Support the physician's office health care team.
• Schedule patient appointments.
• Assist with patient inquiries.
• Arrange for other procedures, laboratory work, and consultations with referral doctors.
• Serve as the initial point of contact for all BayCare Health System marketing activities and physician referral efforts.
• Quickly determine the needs of the customer.
• Perform other marketing and non-marketing related duties as assigned.

Requirements & Tech Stack

• Must reside in the State of Florida.

Qualifications

• Required: High School or Equivalent.
• Preferred: Associate's Degree.
• Preferred Experience:
• Call Center: 1 Year
• Customer Service: 1 Year
• Healthcare: 1 Year