Onsite Business Systems Analyst

About the Role

Serve as the onsite Business Systems Analyst supporting software operations, with a focus on Microsoft-based applications, workflows, and integrated business processes.

Key Responsibilities

• Business Analysis & Requirements Management
• Engage directly with end users, functional leads, and application support leadership to gather, document, and validate business requirements for system enhancements, process improvements, and new capabilities.
• Translate user needs into clear functional specifications, user stories, acceptance criteria, and process documentation.
• Conduct gap analyses to identify system limitations, workflow inefficiencies, and opportunities for optimization across the Microsoft application environment.
• Support configuration, testing, and deployment of Microsoft application updates, ensuring alignment with mission requirements and operational constraints.
• User Support, Training & Knowledge Management
• Provide onsite support for Tier 1 and Tier 2 functional support for Microsoft applications, including troubleshooting user issues, validating system behavior, and coordinating with technical teams for escalations.
• Develop and deliver user training sessions, quick reference guides, and process documentation.
• Maintain and update application support Wiki content, SOPs, and Knowledge Base articles.
• Serve as the content owner for business process documentation, ensuring consistent version control and continuous improvement.
• Process Monitoring, Data Integrity & System Performance
• Monitor system performance, user activity trends, and workflow bottlenecks to proactively identify issues impacting operational efficiency.
• Support data validation, quality checks, and reconciliation activities to ensure accuracy and reliability of information across Microsoft-based systems.
• Recommend process improvements, automation opportunities, and configuration adjustments.
• Assist in coordinating and validating system maintenance activities, updates, and patches.
• Ticket, Workflow & Change Management
• Manage and track functional support tickets, ensuring timely resolution, clear communication, and accurate categorization.
• Analyze ticket trends to identify recurring issues, training needs, or system enhancement opportunities.
• Support change management activities, including impact assessments, stakeholder communication, and user acceptance testing (UAT).
• Develop and refine SOPs, workflows, and process maps.
• Collaboration, Stakeholder Engagement & SME Support
• Collaborate closely with technical teams, system engineers, and Microsoft specialists to resolve escalated issues and validate system changes.
• Act as a liaison between end users and technical teams.
• Serve as a Business Systems SME providing guidance on system capabilities, best practices, and process alignment.
• Participate in working groups, requirement review sessions, and operational planning meetings.
• Professionalism & Customer Service
• Deliver onsite support in a professional, courteous, and mission-focused manner.
• Maintain diplomacy, tact, and strong communication skills.
• Uphold high standards of customer service, responsiveness, and accountability.
• Perform additional duties as assigned.

Requirements & Tech Stack

• Microsoft-based applications
• Microsoft 365
• SharePoint
• Teams
• Power Platform
• Other enterprise Microsoft applications
• Tier 1 and Tier 2 functional support
• Wiki content, SOPs, Knowledge Base articles
• UAT
• Business Systems SME

Qualifications

• Onsite 5 days a week
• Must be U.S. Citizenship
• Active Secret Clearance (or the ability to maintain one); Interim Secret acceptable at onboarding.
• Bachelor’s degree in business, Information Systems, Analytics, Computer Science, or a related field.
• Strong analytical and problem‑solving skills.
• Excellent communication skills.
• 0–3 years of experience in business analysis, requirements gathering, workflow documentation, or functional system support—preferably supporting Microsoft-based enterprise applications.

Salary Range - $65,000-$120,000