Associate Field Sales Executive

About the Role

The Associate Luxury Resale Advisor (ALRA) is a key sales position focused on driving new business growth and reactivating lapsed consignor relationships. The role involves growing a consignor base by acquiring luxury goods from new clients and reconnecting with past consignors who have not recently consigned. The ALRA is expected to have an entrepreneurial spirit, thrive in a fast-paced environment, and be energized by building relationships.

Key Responsibilities

• Client Outreach: Engage new, inactive, and prospective clients through daily outreach and in-home appointments to drive consignment activity. Develop and execute creative networking and outreach strategies to attract new consignors, reactivate lapsed consignor relationships, and generate repeat business.
• Lead Generation & Conversion: Proactively build pipeline by sourcing new leads, reactivating lapsed consignors, and converting marketing-qualified leads into active consignors. Leverage tools, such as Salesforce, to effectively manage pipeline activity and opportunities.
• Sales Performance: Consistently meet or exceed monthly quotas by driving new business growth, reactivation results, and key performance metrics that contribute to overall revenue growth.
• Client Experience: Deliver a high-touch, white-glove experience throughout the consignment process to ensure client satisfaction, trust, and long-term engagement, while building meaningful client relationships.
• Contract Management & Client Consultations: Clearly present and review consignment contracts, establish pricing expectations using internal tools and luxury market expertise, and guide clients through each step of the process.
• Cross-Functional Collaboration: Partner with Retail teams to support sales growth and collaborate closely with the Consignor Relations team to proactively address and resolve client concerns.
• Consignment Procurement & Logistics: Acquire luxury consignment items from clients and oversee the end-to-end coordination of item pickup and shipment to The RealReal’s e-commerce centers.
• Field Work: Spend the majority of time, over 70%, in the field, cultivating client relationships and securing consigned items through personalized, in-home appointments.

Requirements & Tech Stack

• Technologically proficient; comfortable leveraging CRM systems (e.g., Salesforce), digital tools to manage pipeline and drive performance.
• Willing and able to travel more than 70% within the designated market.
• Able to commit to a 40-hour workweek with occasional off-hours.
• Must reside in the assigned territory.
• Possess a valid driver’s license (except in Manhattan, Brooklyn, and Chicago markets).
• Maintain compliant insurance and driving record.
• Able to lift up to 25 lbs as needed.

Qualifications

• Self-starter with an entrepreneurial mindset who adapts quickly to shifting priorities.
• Highly motivated by ownership, growth, and impact, with the drive to build a book of business and continuously improve performance.
• Results-oriented, and comfortable operating independently in a fast-paced, field-based environment.
• Exceptional ability to build rapport, earn trust, and communicate effectively regarding high-value goods / services with discerning clientele.
• Strong relationship-building, organizational, and problem-solving skills; excellent verbal and written communication.
• Customer-obsessed with a passion for luxury, fashion, and sustainability.
• Tech proficiency in Salesforce (or similar CRM) is preferred.
• Prior experience in selling luxury goods and/or high-end services is preferred.
• Strong understanding of fashion trends and the luxury market is preferred.