Residential Installation & Service Technician

About the Role

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for broadband installation and troubleshooting activities for voice, video, and data services. Completes field assessments, meets/exceeds company standards/metrics, and completes necessary certifications and education for current role and for consideration for advancement to the next level. Functions in an entry-level position, with an increasing degree of proficiency and decreasing degree of on-site supervision to complete installation and troubleshooting activities. Continued employment is contingent upon achieving required training, certifications, and safety requirements. Works on straight-forward tasks using established procedures.

Compensation & Benefits

• Base Pay: $18.20/hour
• Quarterly bonuses
• Paid training
• Comprehensive benefits effective on Day 1: health, dental, and vision coverage, paid time off, company-observed holidays, and discounted cable services.

Core Responsibilities

• Perform residential installations, service changes, and disconnects while following safe work practices, company procedures, and applicable electrical and safety codes.
• Complete service calls by diagnosing and resolving issues from the network connection to customer equipment.
• Install and support basic home networks using coaxial cable, Ethernet, and Wi-Fi technology based on customer needs.
• Verify service quality using required testing tools and make adjustments to deliver reliable performance.
• Educate customers on products, services, equipment use, and setting appropriate expectations.
• Accurately document completed work and update customer accounts using digital tools.
• Maintain, clean, and stock assigned vehicle, tools, and equipment; report safety concerns, incidents, or vehicle issues promptly.
• Operate ladders, hand tools, meters, and light power tools safely and correctly.
• Work at heights up to 26 ft. on ladders, roofs, poles, or bucket trucks as required.
• Work within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.
• Lift and carry equipment weighing 70 pounds or more; work in crawl spaces or attics; and perform duties near electrical sources.
• Drive a company vehicle safely and maintain a valid driver’s license.
• Complete required training, certifications, background checks, and licensing within defined timeframes.
• Communicate clearly and professionally with customers, supervisors, and coworkers.
• Meet or exceed established performance and safety standards.
• Other duties and responsibilities as assigned.

Employee Expectations

• Understand and use Operating Principles as guidelines for work.
• Own the customer experience, prioritize customers, and make them promoters of products and services.
• Be enthusiastic learners, users, and advocates of technology, products, and services, especially digital tools.
• Work as a team, be open to new ideas, and make big things happen together.
• Participate in the Net Promoter System by joining huddles, making call backs, and identifying opportunities to improve customer experience.
• Drive results and growth.
• Support a culture of inclusion.
• Do what's right for employees, customers, investors, and communities.

Requirements & Tech Stack

• Broadband installation and troubleshooting
• Coaxial cable, Ethernet, and Wi-Fi technology
• Digital tools for documentation and account updates
• Ladders, hand tools, meters, light power tools
• Company vehicle operation
• Valid driver’s license

Qualifications

• High School Diploma / GED
• Customer-Focused
• Professional Etiquette
• Technical Knowledge
• Adaptability
• Self Motivation
• Resilience
• Communication
• Critical Thinking
• Problem Solving
• Ability to work directly in customers’ homes and neighborhoods.
• Ability to work in a variety of environments, including outdoor conditions and confined spaces.
• Reliable, consistent attendance.
• Flexibility to work a variety of schedules, including nights, weekends, holidays, and occasional overtime (four 10-hour days or extended shifts when needed).
• Ability to work at heights up to 26 ft. on ladders, roofs, poles, or bucket trucks.
• Ability to lift and carry equipment weighing 70 pounds or more.
• Ability to work in crawl spaces or attics.
• Ability to perform duties near electrical sources.
• Completion of required training, certifications, background checks, and licensing within defined timeframes.
• Meet or exceed established performance and safety standards.