Retail Cashier & Sales Floor Support, Shoes
Nordstrom
About the Role
The ideal Store Support employee has a passion for fashion, is positive, energetic, and enjoys providing excellent customer service while working at the point of sale.
A Day in the Life
- Assist customers over the phone and at checkout with sales, returns, and other transactions, delivering amazing customer service.
- Keep the service quick, easy, and fun by listening to customer needs and sharing your love for fashion.
- Be a great team player by doing your part to keep the department "runway ready," including straightening up, lightly cleaning, and restocking the cash wrap area and sales floor.
- Stay up on key fashion trends and products to help customers with purchase decisions.
- Build relationships with customers by telling them about upcoming events, Nordstrom gift cards, and the Nordstrom Rewards program.
- Be flexible to support other areas of the store, including order fulfillment and order pick-up.
Requirements & Tech Stack
- Ability to prioritize multiple tasks and customer requests in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Strong organization and follow-through.
- A knack for problem-solving.
- Proficiency with computers and an interest in learning new computer applications.
- Ability to work a flexible schedule based on business needs.
Physical Requirements
- Continuous movement for 6-8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
- Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
- Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting them above the head.
- Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
Pay Range
$18.30 - $19.00 Hourly
Benefits
- Medical/Vision, Dental, Retirement, and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
- This position may be eligible for performance-based incentives/bonuses.
- Eligibility requirements may apply based on location, job level, classification, and length of employment.