PWM Wealth Management Associate

POSITION SUMMARY

Wealth Management Associates provide exceptional service to clients and support Financial Advisors (FAs)/ Private Wealth Advisors (PWAs)/ teams daily. As senior members of the service team, through regular interactions with clients, individuals in this role build trusted relationships. With a client-first mindset, a successful candidate will have strong interpersonal skills and focus on delivering an exceptional client experience. Supporting FAs/PWAs/teams, this role will assist in areas such as digital marketing, portfolio holdings, proposal tools, and financial planning.

DUTIES AND RESPONSIBILITIES

• Client Support

• As a senior member of the service team, provide coverage for an FA/PWA/team.

• Cultivate relationships with business partners and colleagues internally and externally.

• Support the FA/PWA/team in enhancing new and existing client relationships by providing an exceptional client experience.

• Assist the FA/PWA/team in delivering against their client service model, including preparing for regular meetings and tracking follow-ups.

• Ensure all client service functions are performed in a timely manner, assigning work to team members daily if needed.

• Provide backup coverage for traditional registered or unregistered Client Service Associate responsibilities at the request of the client and/or FA/PWA/team, such as:

• Executing money movement transactions.

• Answering general non-investment related questions concerning client accounts.

• Educating or enrolling clients in digital tools (e.g., MS Online).

• Accepting or entering unsolicited orders and/or entering solicited orders in a clerical capacity.

• Remain current on all policies, procedures, and new platforms, sharing reminders and best practices with other service team members.

• Business Development & Operational Support

• Assist the FA/PWA/team in organizing around and executing their business plan, partnering closely with other market stakeholders such as Practice Strategy Consultants and Branch Management.

• At the direction of the FA/PWA/team, execute administrative elements of digital and in-person marketing strategies including conferences, seminars, webinars, websites, social media, and regular email connectivity.

• At the request of the client and/or FA/PWA/team, prepare and review various client reports or financial plans from firm-approved systems for existing or prospective clients.

• At the request of the client and/or FA/PWA/team, assist with research using firm-approved systems.

• Participate in existing client and/or prospective client meetings, representing the service lens.

• Participate in firm initiatives (e.g., training or education programs), special projects, and/or other duties directed by local management.

Requirements & Tech Stack

• Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.
• Technically proficient and quick learner of new and updated platforms.
• Expert knowledge of basic personal computer, MS Office (particularly MS Excel), and internet applications.
• Digital tools (e.g., MS Online).

Qualifications

• Strong leadership skills.
• Detail oriented with superior organizational skills and ability to prioritize.
• Exceptional writing, interpersonal, and client service skills.
• Strong time management skills.
• Team player with the ability to collaborate with others.
• Ability to work in a fast-paced, evolving environment.
• Adaptable and ability to multi-task.
• Goal oriented, self-motivated, and results driven.