HR Operations, Compliance & Benefits

About the Role

This role focuses on HR Operations, specifically in Compliance and Benefits administration.

Key Responsibilities

• Employee Benefits Administration

• Ensure employee benefits are provided within the defined time frame.

• Handle all queries related to medical insurance, including mediclaim, e-card issuance, reimbursement, record rectification, dependent additions, and top-up queries.

• Follow up with TPA SPOC on a case-to-case basis.

• Provide guidance and handle data correction, top-up updates, and dependent additions for active employees via email and telephone.

• Manage dependent inclusions for new employees and prepare payroll deduction sheets.

• Disseminate top-up features to employees, manage queries, and record top-up requests manually.

• Prepare and update SOPs & documents.

• Perform UAT on new development and updates/modifications in employee beneficiary-related sections.

• Manage the B Well Digi Care Plan, including data preparation for renewals and new joinees, and monitoring administration of the app.

• Statutory Compliance Management

• Employee Provident Fund (PF)

• Handle PF transfers, withdrawals, rectifications, e-nomination, UAN activation, and KYC seeding guidance.

• Process PF transfer claims, follow up with PF officials, employees, and previous employers.

• Provide guidance and handle PF withdrawals.

• Work towards AAF & ANS case resolution.

• Provide guidance and manage data correction, e-nomination, and UAN activation.

• Handle all queries related to PF transfer, rectification, withdrawal, e-nomination, UAN activation, and KYC seeding.

• Profession Tax (PT)

• Submit returns.

• Prepare and maintain MIS of PT.

• Initiate registration/enrollment of branches.

• Coordinate with branch/BU officials for PT payment of PTR & PTE for offline categories.

• Generate and file PTPC, challan.

• Prepare reports for Audit.

• New Projects, Initiatives, HRIS Process Automation

• Participate in planning new requirements / modifications for existing modules.

• Contribute to process initiatives aimed at strengthening processes, policies, minimizing risks, and improving TATs.

• Prepare BRD for new requirements.

• Perform UAT and migrate projects to LIVE.

• Prepare PCMC documents & SOPs for new project launches.

• Communicate effectively with external vendors and internal departments (IT) for project execution.

• Manage post-implementation activities.

• Adhere to compliance and internal audit observations.

• Launch various new projects and action points into the live environment.

• Achieve project timelines and requirements.

• Grievances Management

• Handle all queries, service requests, and complaints related to:

• Group mediclaim & reimbursement

• Provident fund

• Statutory data

• Gratuity

• Group term life & group personal accident policy

• B Well Digi Care Plan

• Data Management

• Publish all data within stipulated timelines for auditors, risk, or compliance teams.

• Liaise with key stakeholders (F&A Team, TA Team, Facility management agencies, vendors, government & semi-government agencies) for smooth functioning and business continuity.

• Adhere to HR operational work including data preparation & reconciliation, process improvement & system enhancement.

• Analyze and prepare data for risk-based supervision quarterly.

• HRMS Related Ongoing Activities

• Alumni Portal

• Periodically check and handle module-related queries.

• Provide registration guidance to ex-employees.

• Resolve discrepancies in platform access.

• Publish related reports periodically.

• HR Service Desk

• Periodically check and handle module-related queries.

• Administer all related activities.

• Publish related reports periodically.

• Top up/Medical Insurance/Family Info/e-Nomination/Beneficiary Inclusion

• Administer the page and handle all allied processes.

• Publish periodic reports.

• Manage functionality enhancement and automation.

• Statutory Reporting

• Prepare HR reports periodically and share with regulators as required.

• Prepare and report periodic returns and reports for state employment acts, apprenticeship acts, etc.

• Manage establishment licensing, payroll/labour compliance, labour law acts/codes, and compliance risk audits.

• Handle all regulatory notices end-to-end and ensure prompt replies.

• Monitor processes, ensure adherence, and prepare audit reporting and responses.

• Miscellaneous

• Conduct training and info sessions with leaders, HR colleagues, and other bank officials through induction/refresher programs.

• Disseminate policy and employee benefits program features and guidelines through various communication modes (campaign pop-ups, desktop screensavers, wallpapers, emailers, WhatsApp).

• Conduct employee health, wellness & safety webinars/sessions periodically.

• Participate in interactive sessions with HR team members on policy, processes, system enhancements, simplifying processes, and feedback.

Requirements & Tech Stack

• SOPs
• UAT
• BRD
• PCMC documents
• HRIS
• HRMS
• PF (Provident Fund)
• UAN
• KYC
• PT (Profession Tax)
• MIS
• TPA

Qualifications

• Experience in Employee Benefits Administration.
• Experience in Statutory Compliance Management (PF, PT).
• Experience with HRMS platforms and related ongoing activities.
• Experience in handling HR grievances.
• Experience in Data Management for audits and reporting.
• Experience in Statutory Reporting.
• Experience in project planning, UAT, and implementation.
• Excellent communication skills for training and dissemination.