Mega Hiring For International Voice Process

Job Title: Customer Support Executive - International Voice Process

Key Responsibilities

• Handle inbound and outbound calls from international customers.
• Understand customer queries and provide appropriate resolutions.
• Communicate professionally and confidently in English.
• Provide accurate information while following process guidelines.
• Handle customer concerns with patience and a positive attitude.
• Maintain quality and productivity standards.
• Follow company policies and process requirements.
• Accurately document customer interactions and maintain records.
• Work effectively as part of a customer service team.

Requirements & Tech Stack

• Good spoken English and communication skills.
• Good listening and comprehension abilities.
• Strong customer-service and interpersonal skills.
• Ability to handle customer queries professionally.
• Good problem-solving and decision-making skills.
• Comfortable working in rotational/night shifts.
• Willingness to work from the office.

Qualifications

• Candidates with freshers to 1 year of experience can apply.
• Candidates from BPO, Customer Service, and International Voice processes are welcome.

Work Location

• Uppal/Manikonda

Benefits

• Opportunity to work with international customers.
• Career growth opportunities in the BPO/customer service industry.
• Professional work environment.
• Opportunity to develop communication and customer-handling skills.
• Rotational week offs & Rotational days off each week.
• Two-way cab transportation available within a 15 km radius for night shift.
• Monthly self-transport allowance of up to 3,500.
• Opportunities for professional development and career advancement.

Contact

• Email Id: [email protected]
• Phone No: 8297092989 (Whatsapp)