Customer Service Representative
PM BIOMEDICAL
Santa Ana, CAFresher1h agovia LinkedIn
Location: On-site | Santa Ana, California
Schedule: Monday–Friday, 6:00 a.m.–2:30 p.m.
Pay: $20.00 per hour + commission
About the Role
Join PM Biomedical, Inc. as a Customer Service Representative and play an important role in supporting healthcare customers and delivering a positive customer experience. PM Biomedical provides medical equipment repair, replacement parts, rental equipment, and refurbished medical devices to hospitals and healthcare systems nationwide. We’re looking for a dependable team player who communicates well, follows through on requests, and works collaboratively with customers and internal teams in a fast-paced environment.
Key Responsibilities
- Respond to customer inquiries by phone and email in a professional and timely manner.
- Assist customers with service-related questions, order status requests, and other needs.
- Coordinate with sales, technicians, and other internal teams to help resolve customer questions and concerns.
- Follow up on open requests and keep customers informed of updates.
- Maintain accurate customer information, order notes, and communications in company systems.
- Help resolve issues while maintaining a positive and professional customer experience.
- Manage multiple requests, prioritize work, and ensure details are communicated clearly.
Requirements & Tech Stack
- Strong verbal and written communication skills.
- Customer service skills, including professionalism, empathy, and problem resolution.
- Strong organizational, time management, and follow-up skills.
- Ability to manage multiple requests and work effectively in a fast-paced environment.
- A positive attitude, strong work ethic, and willingness to learn.
- Basic Microsoft Office proficiency.
- CRM or customer service software experience is a plus.
Qualifications
- High school diploma or equivalent.
- Additional education in business or a related field is a plus.
- Previous customer service, customer support, or call center experience is preferred but not required.
Compensation & Employment Information
- $20.00 per hour base pay, plus commission.
- This is an hourly, nonexempt position.
- A 30-minute uninterrupted, duty-free meal period will be provided in accordance with California law.
- Paid rest periods will be provided as required by law.
- Overtime will be paid in accordance with applicable California requirements.