Business Development Associate
TravClan
New Delhi, Delhi, India0–2 yrs9m agovia LinkedIn
About the Role
TravClan is a B2B Travel Tech startup reshaping how travel agents sell and deliver exceptional travel experiences worldwide. We empower travel agents to conveniently book flights, hotels, and holidays, and provide comprehensive end-to-end on-ground travel services. The company has achieved over INR 1000 crore+ GMV (sales) and is experiencing rapid growth, funded by internal cashflows and USD 5.5 million+ from marquee global investors.
Key Responsibilities
- Serve as the primary point of contact for building and managing a highly engaged community of business entrepreneurs/agents.
- Educate members about TravClan and manage 100-200 business accounts.
- Collaborate closely with the finance, product, and marketing teams to improve processes, products, and reach.
- Ensure healthy retention of agents while growing the volume of agent business through TravClan.
- Drive customer delight by managing agent grievances related to payments, services, and products.
- Effectively manage feedback and escalations from customers and vendors.
- Organize country-wide offline and online events and meet-ups for members.
Requirements & Tech Stack
- Customer-Centric approach.
- Enjoy speaking to clients on call.
- High ownership to complete work.
- Good at negotiating with suppliers.
- Willing to learn more.
- Must be comfortable with tight timelines/targets.
- Must be disciplined to sit and work.
- Must be good at resolving customer queries or escalations.
- Must be comfortable with long working hours (10-12 hours daily).
- Must be excited about working 6 days a week (including Saturdays).
Qualifications
- Has prior experience.
- Ethical, hardworking, and a 'passionate about startups' mindset.
- Excellent structured problem-solving ability.
- Good understanding of different business verticals.
- Disciplined & Process Oriented.
- Presence of Mind.
Office Location: Connaught Place, Delhi
This role offers a high ownership role in a fast-paced environment with fast career growth, appraisals, and salary increases.