Commercial Operations Apprentice

About The Program

The Eptura Apprenticeship Program offers recent graduates and early-career professionals meaningful, hands-on experience within a global SaaS organization. This 12-month program includes mentoring, structured learning, and exposure to commercial operations and sales processes.

Role Overview

The Commercial Operations Apprentice supports Eptura's sales organization by assisting with customer transactions, quote preparation, contract administration, and order processing. This role accelerates customer responsiveness, allowing sales representatives to focus on larger, strategic opportunities.

Key Responsibilities

• Create sales quotes within Salesforce and related business systems.
• Support small customer transactions and commercial requests.
• Assist customers with license additions, upgrades, and other routine commercial activities.
• Generate pricing requests using established approval processes.
• Coordinate contract preparation and customer documentation.
• Send agreements for signature and track completion status.
• Support order processing and transaction fulfillment activities.
• Maintain accurate customer and opportunity information within Salesforce.
• Partner closely with Account Executives, Customer Success Managers, Deal Desk, and Finance teams.
• Ensure data quality and adherence to established sales processes.
• Participate in apprenticeship learning programs, coaching sessions, and development activities.

What You'll Learn

• SaaS sales processes
• Salesforce CRM
• Commercial operations and deal administration
• Quote-to-cash lifecycle
• Customer communication best practices
• Contract and pricing fundamentals
• Cross-functional collaboration in a global organization

Requirements & Tech Stack

• Salesforce
• SaaS

Qualifications

• Have completed a Bachelor's degree within the past two years.
• Have no more than two years of professional work experience.
• Be legally eligible to participate in an apprenticeship program in India.
• Degree in Business, Commerce, Economics, Marketing, Communications, or a related field.
• Strong attention to detail.
• Excellent written communication skills.
• Comfort working with systems and technology.
• Strong organizational and time management skills.
• Ability to work independently and manage multiple priorities.
• Curiosity to learn and use AI responsibly.

Program Structure

• Location: DLF Cyber Hub, Gurugram
• Duration: 12-Month Apprenticeship
• Schedule:
• Three apprentices will be hired, each supporting a different sales region: APAC, EMEA, or North America.
• Specific regional business hours will apply for primary support.
• A designated block of India business hours per week for training, mentoring, and program activities.
• Exact schedule to be confirmed at time of offer.

Benefits

• Monthly stipend of 21,000 INR.
• Health Insurance fully paid for self.
• 13 Public Holidays.
• Hybrid working policy.
• Exposure to the latest trends and technologies in the SaaS industry.
• Mentorship from global experienced professionals in sales, renewals, and customer success.
• Potential for career advancement based on performance and dedication.

After the Apprenticeship

Successful completion of the 12-month program does not guarantee permanent employment. Apprentices may be considered for future opportunities based on performance, business needs, and position availability.