Advocacy Operations Associate, Advocacy Operations

About the Role

The AO Associate will support a fast-paced Ops environment within a fast-growing and international organization. This is a high-visibility position offering scope for creativity and self-development.

About the Team

Advocacy Operations (AO) supports Amazon Flex in resolving scenarios that impact the delivery partner experience through real-time monitoring and offline operational work. This role is for an L2 associate at the Hyderabad site.

Key Responsibilities

• Follows SOP or manager's instructions and ensures tasks are quality compliant.
• Contributes to project improvement ideas, if applicable.
• Provides timely responses to stakeholders on related tasks, adhering to SOP and SLA.
• Proactively raises issues/alarms to the manager or stakeholders.
• Meets business metrics and goals, including SLA, productivity targets, and quality benchmarks.
• Maintains records of day-to-day work by updating trackers or workflow tools.
• Meets predetermined and assigned productivity targets and quality standards.

Requirements & Tech Stack

• Microsoft Office products and applications.

Qualifications

• Bachelor's degree.
• Excellent written and verbal communication skills.
• Ability to create and manage work plans, timelines, and accommodate multiple priorities.
• Ability to speak, write, and read fluently in English.