FT Customer Service Rep
National Fitness Partners
Kernersville, NC0–3 yrs1h agovia LinkedIn
About the Role
National Fitness Partners, the largest Planet Fitness franchise, is seeking a Full-Time Customer Service Representative to join their team. This role focuses on transforming lives through affordable fitness and ensuring a Judgement Free member experience.
Key Responsibilities
- Provide a superior level of customer service to members, prospective members, and guests.
- Answer phones in a friendly manner using a provided information script.
- Greet members, sign up and tour new members, and log amenities.
- Respond to member questions and concerns in a timely and professional manner.
- Process beverage or merchandise purchases through the point of sale system.
- Promote fitness instruction classes (PE@PF) to active and new members.
- Maintain a clean, sanitized, and safe club environment.
Requirements & Tech Stack
- Point of Sale System
Qualifications
- Customer service skills
- Communication skills
- Problem-solving abilities
Compensation & Schedule
- Starting at $12 per hour.
- Hourly increases at 180 days, 1 year, and every 6 months after the first year, based on anniversary date.
- Shift-differential pay for select shifts.
- Schedule: Monday-Thursday 9:00 AM - 5:00 PM, Friday 9:00 AM - 4:00 PM.
Benefits
- Growth Opportunities: Over 90% of the management team started as entry-level.
- PTO for all employees.
- 401K Retirement Fund with employer match up to 4%.
- Health Insurance Options: Health, Dental, Vision, family life insurance, and more.
- Basic Life Insurance & Short-Term Disability: 100% Company Paid.
- Employee Assistance Program.
- Free employee Black Card Membership.