Customer Service Associate Licensed

About the Role

Wells Fargo is seeking a Customer Service Associate Licensed in our Investment Contact Center (ICC). This role provides advanced service and support to brokerage clients via telephone.

Key Responsibilities

• Provide advanced service and support to brokerage clients.
• Facilitate trades, service accounts, and resolve client inquiries.
• Educate clients on brokerage services and digital resources, including navigation of the WFA.com website.
• Provide solutions to complex servicing needs.
• Discuss trading strategies.
• Leverage knowledge of investment terminology and fundamental and technical market factors.
• Participate in supporting internal and external customers with moderately complex to complex support services in account management, operations, documentation, funding, customer service, and technical support.
• Review less complex products and services.
• Ensure proper booking and maintenance of accounts, tracking and monitoring pipelines for compliance, documentation, funding, and maintenance.
• Receive direction from supervisors and exercise independent judgment.
• Collaborate and consult with managers, functional colleagues, and stakeholders.
• Provide assistance to frontline staff.

Requirements & Tech Stack

• Securities licensing required, specifically FINRA Series 7 and 63 or 7 and 66 (or FINRA-recognized equivalents) to qualify for immediate FINRA registration.
• Obtaining and/or maintaining appropriate Financial Industry Regulatory Authority (FINRA) license(s) is required for ongoing employment.
• FINRA Series 7 and 63 (or 66) examinations, or equivalent, must be completed within a 90 or 180-day time period following commencement of employment, depending upon the number of license(s) needed if not immediately available to transfer upon hire.
• Compliance with state law registration and licensing requirements is mandatory.
• Specific product licenses or SAFE licensing may apply.
• Additional requirements include meeting enhanced financial fitness and criminal background standards.
• For specific FINRA qualification exams obtained after 9/30/2018, the Securities Industry Essentials (SIE) exam co-requisite is required.

Qualifications

• 6+ months of Customer Service - Licensed experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• Successfully completed Financial Industry Regulatory Authority (FINRA) Series 7 and 63 (or 66) examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration.

Desired Qualifications

• Experience delivering customer support in a contact center in the financial services industry.
• Experience with trading and the brokerage industry, including knowledge of brokerage products, services, and transactions.
• Attention to detail and demonstrated ability to navigate multiple systems, applications, and search tools simultaneously while maintaining accuracy and adherence to policies, procedures, and regulatory requirements.
• Proven ability to research issues, evaluate solutions, and independently resolve complex customer concerns and transactions in a timely manner providing a positive experience.
• Demonstrated proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Excellent verbal, written, and interpersonal communication skills.
• Demonstrated ability to use empathy and active listening.
• Ability to educate clients on digital tools and enhancements.

Job Expectations

• Wells Fargo will initiate the FINRA licensing review process at the time of offer acceptance.
• This role is not eligible for Visa sponsorship.
• Third-Party recordings are prohibited unless authorized by Wells Fargo.
• Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Posting Location

• 550 S 4th St. Floor 13, Minneapolis, MN 55415

Pay Range

• $27.88 - $41.83

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement