Retail Customer Service Associate

About the Role

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping.

Key Responsibilities

• Coordinate activities in the Store.
• Provide pricing and product information.
• Recommend appropriate FedEx Office products and services.
• Operate and maintain a wide variety of equipment.
• Move boxes and equipment.
• Stock materials.
• Manage the production queue and output.
• Manage complex projects.
• Manage retail supply.
• Complete assigned tasks based on priority.
• Assist in the training of store team members.
• Demonstrate consultative behaviors in a retail environment to understand each customer’s individualized need.
• Provide customer expertise in printing, signs and graphics and shipping product lines.
• Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
• Set up and operate printing, binding, and other related equipment using customer supplied original media and documents.
• Maintain a safe, clean, and orderly retail Store.
• Ensure confidentiality of customer data and careful handling of documents, media, and packages.
• Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change.
• Clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability.
• Stay current on retail Store merchandising materials and ensure proper display of all retail area product and signage.
• Take preemptive action to prevent errors and waste.
• Complete required financial paperwork.
• Assist with financial reporting including daily sales, close-outs, and bank deposits.
• Follow FedEx Office standard operating procedures.
• Adhere to legal, HR, safety, customer service, and security policies and procedures.
• Perform multiple tasks at the same time.
• Look for opportunities to improve knowledge and skills within the retail Store.
• Operate with minimal supervision.
• Adhere to all FedEx Office team member and retail store standards.

Requirements & Tech Stack

• High school diploma or equivalent education.
• 6+ months of specialized experience.
• Excellent verbal and written communication skills.
• Ability to stand during entire shift, excluding meal and rest periods.
• Ability to move and lift 55 pounds.
• Ability to bend/twist at the waist and knees.
• Ability to communicate effectively with customers, vendors, and other team members.
• Ability to perform work activities requiring cooperation and instruction.
• Ability to function in a fast-paced environment, under substantial pressure.
• Ability to maintain attention and concentration for extended periods of time.
• Ability to work with minimal supervision.
• Ability to report regularly to work and maintain established business hours.

Qualifications

• The term "Quality Driven Management" and related bullet points are not included as they represent additional company initiatives rather than direct job requirements or qualifications.