Technical Sales and Field Service Engineer

About the Role

Seeking a driven and motivated engineer to join our sales team focusing on growing business with existing customers and developing new business. This position will involve applications engineering, sales support, and field service work. Sales Engineers should be comfortable working in a result-driven, fast-paced environment. The position will involve extensive formalized training plus work under a mentor, developing skills and gaining an understanding of CaptiveAire products, how we go to market, application engineering processes, business development, and sales strategies.

Key Responsibilities

• Provide integrated application engineering and design support for a wide range of ventilation applications, aiming to provide sustainable products and the latest technologies to meet customer needs.
• Work directly with Engineers, Contractors, End Users, and Food Service Dealers.
• Daily tasks include inside sales support, application engineering, and outside sales.
• Responsibilities may include presentations, quotes, submittals, technical product support, job site visits, and hands-on troubleshooting as needed.
• Educate and promote CaptiveAire products to users in your market, including conference calls, meetings, organizing presentations, and product demos.
• Research and develop new business opportunities with new and existing users.
• Provide top-notch customer service and willingness to go above and beyond to serve the customer.
• Maintain quick turnaround times.
• Continuously evaluate and improve processes and the customer experience.
• Conduct outside sales meetings and calls to build relationships with existing and new customers.
• Perform application engineering to apply products using sound engineering principles.
• Manage projects for installations in progress, including schedules and plans to ensure equipment is on-site when needed, fostering satisfied and returning customers.
• Provide service and technical support for existing equipment.
• Support end users to maintain high levels of customer service, from assisting contractors with wiring on-site to remote troubleshooting for staff in the kitchen.
• Work on bids in the office, visit job sites, and dedicate time to developing the territory (may include presentations, visiting new customers, or expanding contacts with existing accounts).

Requirements & Tech Stack

• 0-5 years experience
• 4-year technical degree in a mechanical, electrical, construction, or science-oriented curriculum preferred.
• Excellent computer, organizational, and communication/presentation skills.
• Problem-solving with a passion for continuous learning.
• Strong desire to interface with the customer.
• Embrace new technologies and business savvy.
• Passion for work with an aggressive nature to succeed.
• Willing to travel for various training opportunities.
• Must be a "go-getter".

Benefits

• Medical, dental, and vision insurance.
• Disability & life insurance based upon election of medical insurance.
• 401k with employer match.
• Paid holidays.
• Paid time off (PTO) based upon tenure.
• Flexible spending account (FSA).
• Tuition reimbursement, including for Professional Engineering (PE) License.
• Relocation assistance.

Compensation

• $70k-$100k base, negotiable dependent on experience.
• Additional monthly bonus based on productivity and profits.