Inside Sales Representative

About the Role

Arrow Exterminators is seeking a full-time Inside Sales Representative to sell additional services to existing and former customers by phone. This role also involves providing administrative support to service centers, including answering phones, scheduling services, and managing payment data.

Key Responsibilities

• Sell additional services to existing and former customers via phone.
• Introduce and educate customers on beneficial services and enroll them.
• Generate leads and appointments for Outside Sales through telephone conversations.
• Work lead-generating programs created by the corporate Inside Sales Department.
• Document customer interactions and call activity in the customer relations management system.
• Answer inbound calls for scheduling, billing, or problem resolution.
• Provide administrative support to service centers.

Requirements & Tech Stack

• Exceptional customer service skills.
• Ability to meet daily call volume standards.
• Basic computer skills.
• High school diploma or equivalent.
• Ability to work a 40-hour (minimum) work week.
• Willingness to work minimal overtime as needed.
• Ability to pass and maintain any state regulatory agency-required licensing/certification exams.
• Ability to pass internal technical exams.

Qualifications

• Previous customer service experience, preferred.
• Excellent telephone skills.