Customer Service Representative
National Fitness Partners
Baltimore, MD0–3 yrs1h agovia LinkedIn
About the Role
National Fitness Partners is seeking a Full-Time Member Services Representative. The role focuses on providing a superior level of customer service to members, prospective members, and guests, ensuring an exceptional Judgement Free member experience.
Scheduled Hours
- Monday: 3:00 PM - 10:00 PM
- Tuesday: 3:00 PM - 10:00 PM
- Wednesday: 3:00 PM - 10:00 PM
- Thursday: 3:00 PM - 10:00 PM
- Friday: 3:00 PM - 10:00 PM
Key Responsibilities
- Answer phones in a friendly manner using information script.
- Greet members, sign up and tour new members, and log amenities.
- Respond to member questions and concerns in a timely and professional manner.
- Process beverage or merchandise purchases through the point of sale system.
- Promote PE@PF fitness instruction classes to active and new members.
- Provide a clean, sanitized, and safe club environment.
Requirements & Tech Stack
- Customer Service skills.
- Ability to work a full-time schedule.
- Experience with a point of sale system.
Qualifications
- Experience in a customer-facing role.
- High school diploma or equivalent.
Compensation & Benefits
- Starting at $15 per hour.
- Hourly increases at 180 days, 1 year, and every 6 months thereafter.
- Shift-differential pay for select shifts.
- PTO for all employees.
- 401K Retirement Fund with employer match up to 4%.
- Health Insurance Options (Health, Dental, Vision, family life insurance, and more).
- Basic Life Insurance & Short-Term Disability (100% Company Paid).
- Employee Assistance Program.
- Free employee Black Card Membership.
- Growth opportunities, with over 90% of the management team starting at an entry-level position.