Float, Full-Time Pool Teller

About the Role

As a Teller at Indiana Members Credit Union, you will be the primary point of contact for members, ensuring a positive and efficient banking experience. Your role is critical in processing various financial transactions accurately and securely.

Key Responsibilities

• Process various member transactions:
• Deposits
• Withdrawals
• Loans and credit card cash advances
• Various types of loan & credit card payments
• Money orders, cashier checks, corporate checks
• Wire transfers
• Complete payroll deduction forms
• Direct deposit forms
• Cross-sell other products.
• Update member accounts.
• Handle member problems & complaints.
• Access safe deposit boxes when applicable.
• Handle and maintain the security of large amounts of cash.
• Communicate with all back-office departments for assistance and member requests.
• Open and close various types of accounts, certificates, etc.
• Create/order ATM/Debit cards for members.
• Process stop payments.
• Print statements and histories for members.
• Remote Capture of checks.
• Balance cash drawer daily.
• Assist with night deposits and ATM deposits.
• Other branch duties:
• Counting cash delivery
• Balancing ATM
• Filing
• Keeping teller area and branch clean and organized
• Help with "end of day" duties
• Stocking lobby with supplies

Requirements & Tech Stack

• Fluent in the English language.
• Basic computer and technology skills.
• Attention to detail, maintain adaptability, flexibility, and organizational skills.
• Excellent interpersonal and customer service skills.
• Honest, accountable, maintains confidentiality.
• Skilled in use of core system, CRM, and imaging (once training is completed).
• Valid Driver's License Required.

Qualifications

• High school diploma, GED, or equivalent.
• Previous cash handling and customer service experience.

Work Environment & Physical Demands

• Retail branch.
• May require standing or sitting for an extended period of time.
• Extended period of time viewing computer monitor.
• Handling: ability to touch, feel, lift, operate and control equipment, tools and objects with the hands.
• Reaching.
• Carrying, lifting up to 25 lbs.

Travel

• Within Indianapolis and surrounding areas.