L1 Support/Service Desk Engineer
TECEZE
Hyderabad, Telangana, IndiaFresher1h agovia LinkedIn
Job Title: L1 Support/Service Desk Engineer
About the Role
- Client: US-Based Client
- Location: Hyderabad
- Salary: ₹15,000–₹20,000 per month
- Shift: Rotational shifts aligned with US business hours
- Joining: Immediate joiners preferred
Key Responsibilities
- Provide Level 1 IT support and troubleshoot basic technical issues.
- Resolve hardware, software, Windows OS, and network connectivity issues.
- Assist users with password resets, account lockouts, and application-related queries.
- Create and update tickets, document resolutions, and escalate complex issues.
- Deliver excellent customer service and ensure timely issue resolution.
Qualifications
- Fresh graduates and candidates with up to 1 year of experience.
- UG/PG graduates in Computer Science, IT, or related fields.
- Candidates with basic knowledge of computers, Windows OS, networking, and troubleshooting.
- Good verbal and written English communication skills.
- Candidates willing to work rotational shifts and from the Hyderabad office.
- Enthusiastic learners with a customer-first attitude.