Associate Systems Engineer-JAMF/Okta

About the Role

Perennial Resources International seeks an Associate Systems Engineer to provide a great technical experience for employees, offering excellent customer service and day-to-day technical support for the corporate technology portfolio. This includes troubleshooting hardware and software issues, supporting new employee onboarding, and contributing to team projects.

Key Responsibilities

• Provide responsive, high-quality technical support for hardware, software, connectivity, and access issues across the corporate environment.
• Troubleshoot routine and moderately complex issues, documenting investigation steps and escalating as needed.
• Perform technical onboarding for new employees: hardware preparation, software installation, account & application readiness, and delivering a consistent first-day experience.
• Support user offboarding: account and access deprovisioning, equipment recovery, application & device cleanup, and inventory updates.
• Hardware deployment, software installation, and maintenance of user workstations (macOS & Windows) and mobile devices (iOS & Android).
• Track technology assets and maintain accurate inventory records.
• Communicate highly technical information to both technical and non-technical personnel.
• Update and maintain computer management policies in Jamf/Workspace One.
• Discover and deploy process improvements, workflows, and task automation.
• Deploy and decommission user workstation VMs.
• Provide end-user support for Google Workstation and Okta.
• Recommend new software and hardware solutions.
• Inform team members and users about new processes and technologies.

Requirements & Tech Stack

• Ability to work a hybrid schedule (3 days a week, 4 days a week during training).
• User admin level experience with Okta, Google Workspace, & Slack.
• Basic understanding of SaaS.
• Good documentation and communication skills via Email, Tickets, and Office Communications (Slack and in-person).
• Attention to detail and ability to follow directions.
• Team-focused, customer service mentality with a resourceful nature.
• OS Experience: macOS, Windows 11, iOS, Android.
• Software Skills: Atlassian Suite, Cloudflare, JAMF, Workspace One, Zoom, and Windows Active Directory.

Qualifications

• Up to 4 years of experience in end-user IT.
• Experience with Jira Service Desk.
• Working knowledge of Notion, Claude, & Glean.
• Training or certifications: Microsoft operating systems, A+ certification, MacOS support training.
• Experience working on projects.