Associate Account Manager

About the Role

McKinstry is seeking an Associate Account Manager to join their Service Division in Seattle, WA, supporting the Western Washington Mobile Service team. This role focuses on building a foundation in account management, client service, and sales within a collaborative, fast-paced environment. The position offers a development pathway with hands-on experience, mentorship, and partnership with Account Managers and Account Executives. This role is based in Seattle, WA, with a hybrid work schedule.

Key Responsibilities

• Serve as a day-to-day contact for designated house accounts, escalating complex customer needs and partnering with Account Managers.
• Manage transactional, high-volume customer interactions for maintained accounts.
• Provide administrative and customer support to Account Managers.
• Assist with renewals, service agreements, and ongoing account activities.
• Identify and escalate potential service expansion opportunities within existing accounts.
• Coordinate with operations, business operations, and service teams to support project delivery and customer needs.
• Collaborate with Account Managers, Account Executives, and technical service teams to align service offerings.
• Assist in the development, documentation, and maintenance of account management plans for assigned accounts.
• Ensure Customer Relationship Management (CRM) systems are accurately updated.
• Shadow Account Managers and Account Executives to learn account management best practices and internal processes.
• Participate in training and learning opportunities to build knowledge of McKinstry’s Mobile Service offerings and account structures.
• Other duties as assigned.

Requirements & Tech Stack

• Strong written and verbal communication skills for internal and external interactions.
• Ability to build and maintain professional relationships with customers and internal stakeholders.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Client-focused mindset with interest in learning account management and sales fundamentals.
• Experience in client-facing, customer service, sales, or operations role is preferred.
• Familiarity with CRM systems (Salesforce preferred).
• Working knowledge of standard business applications, including Microsoft Office, Google Workspace, Teams, Outlook, PowerPoint, and Excel.
• Some travel to job sites and client locations; personal transportation required for off-site meetings and visits (reimbursed).

Qualifications

• 0-2 years of relevant experience.
• Technical degree, Business degree, or equivalent combination of education and relevant work experience.
• Must possess current US Work Authorization and not require employer-sponsored VISA support.