Application support
Bahwan CyberTek
Chennai, Tamil Nadu, India2h agovia LinkedIn
Role Description
Application Support
Work in UK shift 2-11 PM IST
Key Responsibilities
- Maintain application support for Ensura, a custom built Progress 4GL/Database application in the USA in concert with UK-based resources.
- Work with business users and IT staff to troubleshoot difficult operational, data, and exceptions issues.
- Manage the ongoing operations of legacy applications and integration processes to business partners.
- Work with Business Facing (BA) teams to identify training and/or process improvement opportunities.
- Oversees systems testing including unit, UAT, regression, pre-production, and production transfer.
- Post-Launch Support: Works closely with support teams to resolve post-launch issues.
- Application Maintenance: Maintains applications by working closely with support teams to understand upkeep/enhancement requirements.
- Service Level Agreements: Ensures SLAs are defined from the business facing groups and adhered to.
- Incident Management: Leading to the resolution of incidents.
Requirements & Tech Stack
- Ensura application
- Progress 4GL/Database