Pharmacy Technician

About the Role

CVS Health is transforming health care with a connected, convenient, and compassionate experience. Pharmacy Technicians play a critical role in supporting pharmacy teams to deliver operational and service excellence within retail locations, serving as a first point of contact for patients and customers.

Key Responsibilities

• Live the company purpose by following all Standard Operating Procedures (SOPs) at each workstation to help Pharmacists manage and improve patient health.
• Follow pharmacy workflow procedures at each workstation (production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment.
• Contribute to positive patient experiences by showing empathy and genuine care, creating personalized moments at pick-up, drive-thru, and over the phone.
• Keep patients healthy by offering immunizations and other services at the register and over the phone.
• Demonstrate compassionate care by solving or escalating patient problems.
• Complete basic inventory activities, as permitted by law, including putting away medication deliveries, completing cycle counts, and returns-to-stocks.
• Contribute to a high-performing team by embracing a growth mindset, being receptive to feedback, and seeking opportunities to expand clinical and technical knowledge.
• Remain flexible for scheduling and business needs, contributing to a safe, inclusive, and engaging team dynamic.
• Voluntarily travel to stores in the market to work shifts as needed.
• Understand and comply with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles.
• Comply with CVS policies and procedures to ensure patient safety, compliance with controlled substance dispensing and recordkeeping, and to protect patient privacy and security.
• Deliver additional patient health care services (e.g., immunizations, point-of-care testing, and voluntarily staffing offsite clinics) where allowable by law and supported by required training and certification.

If permissible, support immunizations, which may include:

• Completing additional licensure and training requirements to obtain Technician Immunizer status.
• Educating patients about the importance of vaccines and referring them to the Pharmacist-on-duty for vaccination questions.
• Monitoring for and responding to adverse reactions, reporting them per public health requirements.
• Reviewing and collecting patient information, tracking and documenting for each applicable patient.
• Monitoring and managing vaccine supplies.

Requirements & Tech Stack

• Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy (age, education, licensure/certification).
• If state board of pharmacy does not mandate a minimum age, must be at least 16 years of age.
• If state board of pharmacy does not mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• State-level licensure and national certification requirements vary by state.
• Attention and Focus: Ability to concentrate on a task, pivot quickly, and confirm prescription information and label accuracy.
• Customer Service and Team Orientation: Actively look for ways to help people, respond appropriately to patient reactions.
• Communication Skills: Use and understand verbal and written communication, utilize active listening.
• Mathematical Reasoning: Ability to use math to solve problems related to prescription fulfillment.
• Problem Resolution: Identify challenging interactions and choose the best course of action.
• Physical Demands:
• Mobility and remaining upright for extended periods.
• Lifting, scanning, and bagging items.
• Reaching overhead and stretching.
• Repetitive finger movement (picking, pinching, typing).
• Extending hands and arms in multiple directions.
• Precise control and adjustments.
• Stooping using lower extremities and back muscles.
• Close visual acuity for various activities.
• Occasional lifting up to 20 lbs.
• Frequent lifting up to 10 lbs.
• Consistently lift negligible force.
• Ability to speak and convey detailed information accurately.
• Ability to receive detailed information through oral communication.
• Regular and predictable attendance, including weekends.
• Ability to complete required training within a designated timeframe.

Qualifications

• 1-3 years previous experience as a Pharmacy Technician (Preferred)
• Previous experience in a pharmacy, retail, medical, or customer service setting (Preferred)
• Ability to work in the home store and across the market to meet business needs (Preferred)

Hours & Compensation

• Anticipated Weekly Hours: 20
• Time Type: Part time
• Shift Flexibility: Weekday shifts are flexible.
• Weekend Availability: Saturday: 9 am - 6 pm, Sunday: 10 am - 6 pm.
• Weekend Shift Frequency: Every other weekend required.
• Pay Range: $17.00 - $17.00 per hour.
• Actual base salary offer will depend on factors including experience, education, geography, and other relevant factors.

Benefits

• This part-time position is eligible for a range of benefits and programs supporting physical, emotional, and financial well-being.
• Benefits may include dental, vision, wellness resources, employee discounts, access to certain voluntary benefits, and other programs.
• Additional details about available benefits are provided during the application process.