Fan Engagement and Ticketing Coordinator
Colgate University
About the Role
This Part Time position is approved to work up to 30 hours per week through May, 2027.
Key Responsibilities
- Design and execute creative marketing campaigns, engaging fan promotions, awareness games, community outreach, and fan experience initiatives to create an exciting atmosphere and drive attendance at Colgate athletic events.
- Serve as a welcoming, helpful point of contact for fan ticketing inquiries via phone, email, and game-day box office operations.
- Assist season ticket holders and general fans with account management, seating, and digital ticketing needs.
Requirements & Tech Stack
- Exceptional verbal and written communication skills, with a proven ability to connect warmly with diverse audiences.
- Strong project management capabilities.
- Sharp prioritization skills.
- Self-direction needed to meet tight event deadlines independently.
- Clear and effective written and verbal communication skills, with a welcoming approach to customer service and community outreach.
- Strong organizational skills, sharp attention to detail.
- Daily proficiency with Microsoft Office and Google Workspace.
- Ability to work well with a diverse community, including fans, coaches, students, faculty, staff, alumni, and community members.
- Practical understanding of ticket sales and operations.
- Hands-on experience with AudienceView or similar ticketing software.
- Familiarity with grassroots marketing methods.
- Familiarity with basic design principles.
- Familiarity with ticket promotions.
- Willingness and availability to work evenings and weekends during athletic seasons.
Qualifications
- Associates degree required.
- Bachelor's degree preferred.
- Meet and maintain a current valid driver's license, in accordance with the University's Driver Safety and Motor Vehicle Use Policy.
Preferred Qualifications
- At least one year of experience in a college or professional sports setting.
- Background in fan engagement.
- Background in sports marketing.
- Background in managing third-party ticket vendors.