Forward Deployed Engineer

About the Role

As a Forward Deployed Engineer at SquadStack.ai, you’ll work on building and evolving production-grade Voice AI systems that customers actively use. You’ll operate close to real deployments – identifying gaps surfaced by live usage, designing solutions, and shipping them into production. Your priorities will be driven by real customer outcomes. You’ll leverage the SquadStack platform to configure, extend, and build AI-native workflows, while writing production-quality code where needed. You’ll work in a small pod alongside Customer Success and AI PM partners, owning technical execution end-to-end. This role sits at the intersection of engineering, product, and customer reality, with a strong emphasis on code quality, system reliability, and long-term leverage over one-off fixes.

Key Responsibilities

You’ll work in a small pod, solving problems that block customer success but aren’t yet on the product roadmap. Your engineering work includes:

• Building custom integrations, tools, and AI workflows that unblock customer needs.
• Designing and refining AI prompts, RAG systems, and LLM-based solutions.
• Writing production-quality code (Python / JavaScript) with the same standards as core engineering.
• Deciding whether solutions should remain custom, become reusable, or move into the core product.
• Collaborating with core engineering teams to upstream learnings and reduce future friction.

You will not run customer calls, own accounts, chase stakeholders, or do repetitive support work.

Every solution is evaluated on leverage:

• Can this be reused?
• Can this become a product primitive?
• Can this eliminate future manual work?

Custom work is acceptable only if the business makes sense, or it is experimental. Strong solutions frequently get upstreamed into core platform capabilities, reusable internal tooling, or product roadmap items. Your success is measured by reduced future friction, not by how many customers you personally unblock.

Engineering Tracks

• Core Engineering:
• Product Roadmap
• Roadmap and sprint-driven
• Deep, well-scoped, long-lived
• Platform & system optimisation
• Slower, abstracted
• Platform Abstractions & scalability
• Customer Impact (This Role):
• Day-to-day customer usage & success signals
• Signal-driven; flexible planning
• Broad, evolving, discovery-heavy
• Unblocking + generalising into scale
• Immediate, real-world
• Reduction of future friction & repeat issues

Both tracks are real engineering and equally respected.

Why Ambitious Engineers Choose This Role

• Unmatched Learning Velocity:
• Build with cutting-edge AI (LLMs, prompt engineering, RAG) in production.
• Learn what actually makes products succeed in real markets.
• Develop full-stack skills alongside business judgment.
• Real Autonomy:
• Choose your own tools and approaches.
• Ship when ready.
• Direct influence on the product roadmap and org metrics via real usage.
• Career Acceleration: Engineers from this track commonly become Product Engineers, Technical Leads, or Founding Engineers/CTOs.
• Immediate Impact:
• Direct feedback from real usage.
• Clear line from your work to business outcomes.

Requirements & Tech Stack

• Technical Baseline:

• Strong programming fundamentals (Python / JavaScript preferred, but talent > language).

• Comfort with ambiguity and incomplete requirements.

• Curiosity about AI / ML in production (expertise is a bonus, not a requirement).

• Mindset Fit:

• Ownership: Takes end-to-end responsibility for outcomes.

• Pragmatic: Focused on solutions that work now.

• Curious: Wants to understand the “why” behind problems.

• Entrepreneurial: Treats technical problems as business problems.

• Communicative: Can translate technical decisions into a business context.

• AI Native: Exposure to AI systems or prompt & context engineering.

Qualifications

• Apply even if you’re only 70% sure. The conversation itself is valuable.
• This is NOT solutions engineering.
• The freedom level is high; bureaucracy is low; the learning curve is steep; impact visibility is immediate and measurable.
• Location: Noida
• Compensation: Competitive!
• Joining: ASAP!