Technical Customer Support Executive, & Exp

About the Role

Hiring enthusiastic and customer-focused candidates for International Technical Support Voice Process.

Key Responsibilities

• Handle inbound and/or outbound customer calls professionally.
• Understand customer queries and provide appropriate resolutions.
• Maintain high standards of customer service and customer satisfaction.
• Communicate effectively with customers and follow process guidelines.
• Meet quality, productivity, and performance targets.
• Maintain accurate customer information and call records.
• Follow company policies, compliance standards, and escalation procedures.
• Maintain excellent verbal communication, active listening, and customer-handling skills throughout every interaction.
• Meet daily, weekly, and monthly performance targets, including call quality, productivity, customer satisfaction, and resolution metrics.
• Demonstrate flexibility to work in rotational shifts, including night shifts if required, and rotational week-offs.

Requirements & Tech Stack

• Strong communication skills
• Positive attitude
• Customer-first mindset
• Willingness to work in a fast-paced international voice process
• Good verbal communication and customer-handling skills
• Good communication, problem-solving, and customer service skills
• Ability to work in a target-driven environment
• Flexibility to work in rotational shifts and rotational week-offs

Qualifications

• B.Tech / UG with 6 months International Customer service experience
• Grad Fresher or Minimum 12 months of customer experience

Perks and Benefits

• Salary for Fresher: CTC: 3,40,120 LPA (20.9k in hand)
• Salary for Experience: CTC: 4,18,000 LPA (27k in hand)
• Salary hike: Up to 30% on last CTC, as per eligibility and company policy
• Competitive salary package with performance-linked MIV.
• Opportunity to work in an international voice process.
• Professional development and customer service experience.
• Exposure to structured training and process guidelines.
• Career growth opportunities based on performance and eligibility.
• Opportunity to enhance communication and problem-solving skills.
• Supportive team environment and professional work culture.