Associate, Clinical Operations

About The Role

We are looking for an Associate, Clinical Operations to join our team and play a key role in ensuring smooth and efficient delivery of clinical services. You will work closely with psychologists, psychiatrists, clinical leads, clinic coordinators, and cross-functional teams to manage clinician availability, rostering, slot availability, and day-to-day operational requirements across OPD and teleconsultation services. The role combines hands-on operational execution, stakeholder management, problem-solving, and data-driven process improvement. The ideal candidate is someone who enjoys solving real-time operational challenges, is highly organised, comfortable working with data, and takes strong ownership of getting things done.

Key Responsibilities

• Clinician Rostering
• Work closely with clinical stakeholders to create, manage, and maintain the clinical roster, ensuring accurate and up-to-date service availability.
• Manage last-minute scheduling changes and operational issues to ensure minimal disruption to client consultations.
• Clinical Operations
• Monitor supply- and demand-side trends in collaboration with the Marketing team to identify opportunities and optimise operational processes.
• Own and execute clinical operational processes with a high degree of accountability, attention to detail, and operational rigour.
• Build and maintain trackers and dashboards to monitor key operational metrics, including monthly service utilisation, clinic space utilisation, and other relevant performance indicators.
• Special Projects
• Own and execute special projects aimed at building new systems, processes, and operational structures, including launching new service lines, setting up new workflows, and improving existing models of care.

Qualifications

• Skills
• Bachelor's degree in business, economics, engineering, operations, or a related field.
• 0–2 years of relevant experience; fresh graduates with strong analytical and execution skills are welcome.
• Strong analytical, communication, and stakeholder management skills.
• Comfortable working with data, spreadsheets, and operational trackers.
• Ability to solve problems independently and execute with speed and attention to detail mindset.
• High ownership and strong execution orientation.
• Comfortable working with ambiguity and solving problems in real time.
• Collaborative and adaptable, with the ability to work across teams.
• Curious about healthcare and excited to build and improve how mental healthcare is delivered.