Marketing Tele caller

About the Role

The Marketing Tele Caller role is a full-time, on-site position based at Assure Clinic in Mumbai. This role involves making outbound calls to potential and existing clients to promote hair and skin care services, explain treatment offerings, and answer basic inquiries.

Key Responsibilities

• Make outbound calls to potential and existing clients.
• Promote hair and skin care services.
• Explain treatment offerings.
• Answer basic inquiries.
• Follow up on leads.
• Maintain detailed records of calls and customer interactions.
• Schedule appointments in coordination with clinic staff.
• Support marketing campaigns by gathering feedback.
• Share information on promotions.
• Help improve client engagement and conversion.
• Collaborate with the reception and marketing teams.

Requirements & Tech Stack

• Phones
• Computers
• Clinic software or CRM tools

Qualifications

• Strong verbal communication and active listening skills, with a clear and professional telephone manner.
• Customer service and client relationship skills, including empathy, patience, and the ability to handle inquiries and concerns respectfully.
• Basic sales and marketing abilities, such as lead follow-up, persuasion, and explaining services and offers effectively.
• Good organizational and time-management skills to manage call lists, follow-ups, and appointment scheduling.
• Ability to work on-site in Mumbai and collaborate with clinic teams in a fast-paced environment.
• Proficiency in English and local languages (such as Hindi).
• Prior experience in telecalling, customer support, or healthcare/clinic settings is an advantage.
• Minimum high school diploma; a higher qualification in marketing, communications, or a related field is beneficial.