F&B Team Leader
Hilton
Mumbai, Maharashtra, India2h agovia LinkedIn
About the Role
Supervise and guide team members, ensuring flawless service and exceeding guest expectations. Spread the light and warmth of hospitality by delivering memorable dining experiences.
Key Responsibilities
- Support daily outlet operations to ensure smooth service and adherence to brand standards.
- Supervise, train, and motivate staff to deliver exceptional guest experiences and maintain high performance.
- Ensure personalized service, handle guest feedback, and resolve issues promptly to enhance satisfaction.
- Monitor stock levels, manage ordering, and control costs to optimize profitability.
- Drive upselling initiatives, monitor sales performance, and support revenue targets.
- Ensure adherence to health, safety, and hygiene regulations across all outlet areas.
- Collaborate with kitchen, housekeeping, and other departments for seamless service delivery.
- Ensure that all food safety standards are met.
Qualifications
- High school diploma or equivalent; proven experience in a similar role.
- Excellent communication, grooming, and interpersonal skills.
- Fluent in English; additional languages are an advantage.
- Friendly, professional, and guest-focused.
- Able to work flexible shifts.
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- Focus on the Now, bringing urgency and discipline to every moment.