Operations Associate

About the Role

This Operations role blends planning, coordination, and hands-on execution to ensure the smooth running of day-to-day operations. You will work across people, vendors, supplies, logistics, and on-ground activities, ensuring operational details are managed and plans are turned into action. You will collaborate with the team, often moving between different locations across Bangalore. This role requires the ability to plan ahead, stay organised, solve problems on the go, and see tasks through to completion. You will also be expected to learn the coffee supply chain, understand the business's moving parts, and leverage this knowledge for better operational decisions.

Key Responsibilities

• Day-to-day operations: Coordinate activities across the business and ensure operational requirements are handled on time.
• Inventory and procurement: Track stock, coordinate replenishment, source supplies, and maintain accurate records.
• Vendor and stakeholder management: Coordinate with growers, vendors, delivery partners, and service providers to ensure timelines, deliveries, payments, and commitments are met.
• Logistics and fieldwork: Handle pickups, deliveries, travel, and other on-ground requirements across Bangalore and coffee-growing regions as needed.
• Experiences and events: Help plan and execute coffee experiences, pop-ups, corporate engagements, and other business activities.
• Documentation and reporting: Maintain trackers for expenses, purchases, inventory, deliveries, and operational activities. Flag discrepancies and communicate issues early.
• Process improvement: Identify operational gaps, anticipate recurring needs, and build systems that improve efficiency, accountability, and execution.

Requirements & Tech Stack

• Get-things-done attitude: Action-oriented, taking tasks from start to finish without repeated follow-ups. Figuring out what needs to happen, coordinating, resolving bottlenecks, and ensuring completion.
• Integrity and trustworthiness: Honest, dependable, and transparent in work. Responsible handling of money, inventory, information, and relationships. Communicating problems, owning mistakes, and doing the right thing.
• Planning, organisation, and record-keeping: Ability to work backwards from deadlines, anticipate requirements, and plan resources. Discipline in maintaining records, tracking inventory, documenting expenses, and keeping information accurate.
• On-ground execution and mobility: Comfort in field work, visiting vendors, coordinating logistics, sourcing supplies, and resolving issues in person. Regular travel across Bangalore and to Coorg, Hassan, and Mysore as required. Having your own vehicle is a strong advantage.
• Communication and coordination: Comfortable speaking with vendors, growers, delivery partners, customers, and other stakeholders. Clear follow-up, expectation setting, and keeping people informed.
• Willingness to learn the coffee business: Curiosity about the coffee supply chain and a desire to understand the people, processes, and moving parts.
• Resourcefulness and problem-solving: Ability to handle unexpected issues calmly, make sensible decisions, and identify recurring problems for system improvement. Comfort with spreadsheets, documentation, and basic digital tools.

Qualifications

• Experience: 0–2 years of experience, or looking to build a career in operations.
• Skills: Organised, dependable, comfortable juggling multiple tasks. Confident communication. Ability to follow through on commitments.
• Tools: Comfortable with spreadsheets, documentation, and basic digital tools.
• Language: Conversational fluency in Kannada or Tamil is important for on-ground coordination.
• Mobility: Willingness to travel around Bangalore regularly for work. A personal vehicle is preferred.
• Learning: Willingness to learn the coffee supply chain in depth.
• Work Environment: Comfortable with a six-day, in-office working environment and the demands of a growing startup.

Prior experience in operations, logistics, hospitality, events, retail, or field coordination is a plus, but resourcefulness, reliability, and execution ability are valued over a particular degree or job title.