Associate Services Specialist I

About the Role

Associate Services Specialist I - CTS ODC Compliance- Hyderabad

Key Responsibilities

• Focus on delivering world-class customer service.
• Maintain the ODC Dashboard based on day-to-day requirements.
• Work with ODC IT team/Stakeholders and update critical data on SharePoint, maintaining accuracy.
• ServiceNow ticket monitoring and resolution.
• Understanding, documenting, and aligning project deliverables with client expectations and stakeholder needs.
• Participating in or supporting audits conducted by external or internal audit teams.
• Performing regular compliance checks and remediation.
• Reviewing evidence and documentation supporting audit findings and controls.
• Regularly verifying that controls are operating as intended.
• Ensuring all endpoints comply with security and configuration standards.
• Reviewing software inventory and ensuring only authorized software is installed.
• Providing leadership and guidance to other firms within ODC environments.
• Configuring ODC endpoints and working on onboarding and offboarding activities.
• Working with the ODC team/stakeholders to identify process gaps.
• Acting as a project coordinator for all ODC activities.
• Helping the ITS-CTS-ODC IT team in documenting ODC-specific processes.
• Maintaining ODC-specific fortnight reports and preparing ODC-related PPTs.
• Assisting the ITS-CTS-ODC team in building audit readiness checklists.
• Following up with multiple stakeholders using the ODC operational shared mailbox for day-to-day activities.
• Working with different stakeholders and processing ODC-related invoices.
• ODC asset management and tracking.
• Overseeing the identification, assessment, and remediation of security vulnerabilities.
• Working with immediate supervisor to understand and assist on ODC transactional issues.
• Following up with the ITS-EUS team to ensure monthly checks are complete, updating the dashboard accordingly, and sharing reports with supervisors/Managers.
• Following up with all stakeholders for ODC-related transactional activities.
• Coordinating with different stakeholders, setting up calls, and sending Minutes of Meeting (MOMs).
• Gathering required information during ODC New Setup/Migration/Expansion/Decommission activities along with the immediate supervisor.

Requirements & Tech Stack

• MS Excel & MS PowerPoint (advanced skills)
• Windows Scripting & GPO’s (basic knowledge)

Qualifications

• ITIL – Certification (Preferred)
• Microsoft MCITP – Certification (Preferred)
• Basic knowledge of overall network/systems security (Preferred)
• Certified Qualys VMDR (Preferred)
• AI literate (Preferred)